Shipping policy

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Shipping Policy

This Shipping Policy applies to orders placed through the AERO Pressure Systems website, by quote, by invoice, by purchase order, or through direct communication with AERO Pressure Systems.

Last updated: May 13, 2026 Brand: AERO Pressure Systems Contact: support@aeropressuresystems.com

Important: AERO Pressure Systems offers free standard shipping within the continental United States on eligible orders. Large compressors, air dryers, tanks, and palletized equipment may ship by freight. Liftgate delivery, residential or home delivery, limited-access delivery, re-delivery, storage, waiting time, and other special carrier services are not included in free standard shipping unless expressly stated in writing.

Overview

AERO Pressure Systems sells industrial and commercial equipment, including air compressors, air dryers, tanks, maintenance products, replacement parts, accessories, and related equipment.

Free standard shipping may apply to eligible orders within the continental United States. Delivery method, transit time, and freight requirements vary depending on the product, destination, carrier, and order type.

By placing an order, you agree to this Shipping Policy.

1. Order Processing

Orders are processed after payment approval, purchase order approval, or another accepted payment arrangement.

Processing time may vary depending on:

Product availability
Order size
Freight requirements
Carrier scheduling
Special handling requirements
Address verification
Payment verification
Backorder status
Supplier availability

We reserve the right to delay, hold, or cancel an order if payment cannot be verified, shipping information is incomplete, freight service is unavailable, fraud is suspected, or the order cannot be fulfilled.

2. Shipping Methods

Depending on the product, we may ship by:

Parcel carrier
LTL freight
Truck freight
Local delivery
Distributor delivery
Customer pickup, if approved in writing

Small parts, filters, maintenance kits, and accessories may ship by parcel carrier.

Compressors, air dryers, tanks, and palletized equipment usually ship by freight carrier.

3. Free Standard Shipping

AERO Pressure Systems offers free standard shipping within the continental United States on eligible orders. Free standard shipping may include parcel shipping or standard freight delivery, depending on the product, destination, order size, and carrier requirements.

Free standard shipping applies to standard delivery only. It does not include special freight services, carrier accessorial fees, or special delivery requirements unless expressly stated in writing on the quote, invoice, order confirmation, or checkout page.

Free standard shipping does not include:

Liftgate delivery
Residential or home delivery
Limited-access delivery
Appointment delivery, if charged by the carrier
Inside delivery
Re-delivery
Freight storage
Waiting time
Address correction
Change of delivery location
Special handling requested by the customer
Carrier accessorial charges not included in standard delivery

Liftgate and residential delivery: If the delivery location does not have a forklift or loading dock, the customer must request liftgate delivery before shipment. Delivery to a home, residential garage, farm, storage unit, construction site, gated facility, or other limited-access location may require additional charges.

Unless expressly approved in writing, additional freight services, delivery accessorials, re-delivery charges, storage charges, waiting time, address correction fees, and special handling fees are the customer’s responsibility and are non-refundable.

4. Freight Shipments

Large compressors, air dryers, tanks, and palletized products may require freight delivery. Standard freight delivery is included on eligible orders within the continental United States.

Freight shipments may require:

Commercial delivery address
Forklift
Loading dock
Correct contact phone number
Accessible delivery location
Adult or authorized representative present at delivery
Delivery appointment, if required by the carrier

The customer is responsible for ensuring that the delivery location can safely receive the shipment.

Liftgate service is not included in free standard shipping. If the delivery location does not have a forklift or loading dock, liftgate service must be requested before shipment. Additional charges may apply.

Residential or home delivery is not included in free standard shipping. Delivery to a home, residential garage, farm, storage unit, construction site, gated facility, or other limited-access location may require additional charges.

5. Delivery Location Requirements

The customer is responsible for providing a delivery location that is safe, accessible, and suitable for the shipment.

The delivery location must have adequate access for the carrier, including:

Sufficient road access
Sufficient turning space
Safe unloading area
Proper equipment for unloading, if required
Authorized person available to receive shipment

Free standard shipping applies to standard delivery only. Additional charges may apply for delivery locations or services that require special carrier handling, including:

Residential or home delivery
Liftgate delivery
Farm delivery
School delivery
Government facility delivery
Construction site delivery
Storage unit delivery
Limited-access delivery
Gated facility delivery
Missed appointment
Re-delivery
Inside delivery
Waiting time
Address correction

AERO Pressure Systems is not responsible for delivery delays, added fees, or failed deliveries caused by inadequate access, incorrect shipping information, lack of unloading equipment, or special delivery requirements that were not disclosed before shipment.

6. Shipping Timeframes

Estimated shipping and delivery dates are estimates only unless expressly guaranteed in writing.

Typical processing and transit estimates may vary by product and carrier. Delivery timing may also vary due to:

Product availability
Freight carrier scheduling
Parcel carrier scheduling
Supplier delays
Import delays
Customs delays
Weather
Road conditions
Natural disasters
Incorrect customer information
Missed delivery appointments
Payment delays
Force majeure events
Other circumstances outside our control

Once a shipment has been released to the carrier, AERO Pressure Systems is not responsible for carrier delays.

7. Backorders and Delayed Shipments

If a product is backordered or delayed, we may notify the customer using the contact information provided with the order.

Depending on the situation, we may offer:

Continued backorder
Alternative product
Partial shipment
Order cancellation, if allowed by law and applicable policy
Refund for unavailable items, where applicable

Custom, special-order, imported, configured, or supplier-ordered products may have longer lead times and may not be cancellable once ordered, allocated, or released by the supplier or manufacturer.

8. Partial Shipments

Orders may ship in multiple shipments.

Partial shipments may occur when:

Items are stocked in different locations
Some items are backordered
Freight and parcel items are included in the same order
Products require different handling methods
Supplier-direct shipments are used

Additional charges may apply if requested by the customer or required due to special delivery requirements.

9. Customer Responsibility at Delivery

The customer must inspect all shipments immediately upon delivery.

Before signing the delivery receipt, bill of lading, or proof of delivery, the customer must inspect for:

Visible damage
Crushed packaging
Broken pallet
Missing items
Dented panels
Oil leakage
Damaged crate
Torn shrink wrap
Dropped or tilted equipment
Punctured packaging
Damaged electrical panel
Damaged tank, dryer, or compressor
Signs of mishandling

If damage is visible or suspected, the customer must write clear damage notes on the delivery receipt before signing.

Examples of acceptable notes:

“Compressor arrived damaged”
“Crate damaged”
“Pallet broken”
“Panel dented”
“Possible concealed damage”
“Subject to inspection”
“Packaging damaged, contents subject to inspection”

Do not sign the delivery receipt as clean if the shipment appears damaged. Signing a clean delivery receipt may limit or eliminate the ability to file a freight claim.

10. Photos Required for Damage Claims

For damaged shipments, the customer must take photos before unpacking whenever possible.

Required photos may include:

Entire shipment as delivered
All sides of the packaging
Shipping labels
Bill of lading or delivery receipt
Damaged pallet or crate
Damaged packaging
Damaged product areas
Serial number plate, if applicable
Any visible impact marks
Any missing or loose parts

Do not discard packaging until the claim is resolved. Failure to keep packaging may result in claim denial.

11. Freight Damage Claims

Freight damage must be reported to AERO Pressure Systems immediately.

The customer must provide:

Order number
Delivery date
Carrier name
Tracking or PRO number
Photos of packaging
Photos of damage
Copy of delivery receipt with damage noted
Description of damage
Serial number, if applicable

AERO Pressure Systems may assist with a freight claim, but claim approval is subject to carrier rules, documentation, timing, and inspection.

We are not responsible for denied freight claims caused by the customer’s failure to inspect, document, photograph, retain packaging, or report damage properly.

12. Concealed Damage

Concealed damage is damage discovered after delivery when no visible damage was noted at the time of receipt.

Concealed damage must be reported as soon as discovered.

The customer must:

Stop unpacking if damage is discovered
Keep all packaging
Take detailed photos
Provide order and delivery information
Contact AERO Pressure Systems immediately

Concealed damage claims are subject to carrier rules and may be denied by the carrier. AERO Pressure Systems does not guarantee approval of concealed damage claims.

13. Missing Items

Missing items must be reported within 3 business days of delivery.

The customer must provide:

Order number
Packing slip
Photos of received items
Photos of packaging
Description of missing items
Delivery receipt
Serial number, if applicable

AERO Pressure Systems is not responsible for missing item claims reported late or without supporting documentation.

14. Incorrect Address, Special Services, or Failed Delivery

The customer is responsible for providing accurate and complete shipping information before the order ships.

Free standard shipping does not cover added carrier fees caused by incorrect information, failed delivery, undisclosed delivery requirements, or special delivery services requested by the customer or required by the carrier.

Additional charges may apply for:

Incorrect address
Address correction
Missed delivery appointment
Re-delivery
Freight storage
Refused delivery
Change of delivery location
Liftgate service
Residential or home delivery
Limited-access delivery
Delivery requirements not disclosed before shipment

AERO Pressure Systems is not responsible for delays, fees, or failed deliveries caused by incorrect or incomplete customer information.

15. Refused Shipments

Do not refuse a shipment unless AERO Pressure Systems instructs you to do so in writing.

Refused shipments may result in:

Return freight charges
Storage charges
Re-delivery charges
Inspection fees
Handling fees
Reduced refund eligibility
Product damage during return transit

Refusing a shipment does not cancel the order and does not automatically entitle the customer to a refund.

16. Return Shipping

Return shipping is governed by our Return & Refund Policy.

For eligible returns:

Customer must obtain written return authorization
Return request must be made within 30 calendar days from the date of purchase
Customer pays return shipping and freight costs unless approved otherwise in writing
Customer is responsible for proper packaging
Customer is responsible for freight damage during return shipment
Unused, untouched products in original packaging may qualify for a 100% product refund after inspection and approval
Approved used returns may qualify for a 35% product refund after inspection and approval
Refunds are issued only after the returned product is received, inspected, and approved

Original shipping, freight, liftgate, residential delivery, limited-access delivery, and carrier accessorial charges are non-refundable unless required by law or approved by AERO Pressure Systems in writing.

17. Customer Pickup

Customer pickup may be available only if approved by AERO Pressure Systems in writing.

If pickup is approved, the customer is responsible for:

Scheduling pickup
Providing suitable vehicle or trailer
Securing the load
Compliance with transport laws
Proper loading equipment, if required
Inspecting the product before leaving

Risk of loss transfers to the customer once the product is picked up.

AERO Pressure Systems is not responsible for damage, loss, improper securement, or transportation issues after customer pickup.

18. Title and Risk of Loss

Unless otherwise agreed in writing, title and risk of loss transfer to the customer when the product is delivered to the carrier, freight provider, customer, distributor, or delivery destination, depending on the shipping terms stated on the quote, invoice, order, or written agreement.

For customer pickup, title and risk of loss transfer when the product is released to the customer or customer’s representative.

19. International Shipping

International shipping may be available only if approved in writing.

Free standard shipping does not apply to international orders, Alaska, Hawaii, U.S. territories, or other locations outside the continental United States unless expressly approved in writing.

For international orders, the customer is responsible for:

Import duties
Taxes
Customs fees
Brokerage fees
Permits
Local compliance
Import restrictions
Destination-country requirements
Electrical and product approval requirements

AERO Pressure Systems is not responsible for customs delays, import restrictions, destination-country code issues, or additional fees charged by customs, brokers, carriers, or government agencies.

20. Force Majeure

AERO Pressure Systems is not liable for shipping delays or failure to deliver caused by events outside our reasonable control, including:

Carrier delays
Supplier delays
Import delays
Customs delays
Natural disasters
Fire
Flood
Earthquake
Labor disputes
War
Government action
Power outage
System outage
Cyberattack
Pandemic
Material shortages
Transportation disruption
Other events outside our reasonable control

21. Contact

For shipping questions, delivery issues, freight damage, missing items, liftgate delivery, residential delivery, or shipment support, contact AERO Pressure Systems.

Email: support@aeropressuresystems.com