Privacy policy
Privacy Policy
AERO Pressure Systems operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with an online shopping experience for industrial air compressors, air dryers, accessories, replacement parts, maintenance products, and related services.
Overview
Our store is powered by Shopify, which helps us provide ecommerce, payment, checkout, account, and website services.
By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.
If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy controls only with respect to the collection, processing, and disclosure of personal information. All sales, returns, warranty coverage, product use, installation, compliance, and liability matters are governed by our separate Terms of Service, Terms of Sale, Warranty Policy, Return and Refund Policy, Shipping Policy, and applicable product documentation.
1. Personal Information We Collect
When we use the term “personal information,” we mean information that identifies, relates to, describes, or could reasonably be linked to you, your company, your account, your order, your equipment, or your communications with us.
Contact Information
- Name
- Company name
- Billing address
- Shipping address
- Email address
- Phone number
- Business contact information
- Distributor, installer, or service provider information
Account Information
- Username
- Password or account login information
- Account preferences
- Saved addresses
- Order history
- Communication preferences
Commercial and Transaction Information
- Products viewed
- Products added to cart
- Products purchased
- Quotes requested
- Purchase orders submitted
- Invoices
- Payment confirmations
- Shipping records
- Freight records
- Delivery confirmations
- Return, refund, cancellation, or warranty request history
- Maintenance kit orders
- Replacement part orders
- Prior service history
Payment Information
Payments may be processed by Shopify, payment processors, financing providers, or other third-party payment services. We may receive limited payment-related information such as:
- Payment method type
- Payment status
- Transaction confirmation
- Billing confirmation
- Last four digits of payment card, where available
- Fraud review or risk information
We do not intentionally store full credit card numbers on our own systems.
Return and Refund Information
If you request a return, refund, cancellation, or payment dispute review, we may collect information needed to evaluate your request under our Return and Refund Policy.
- Order number
- Date of purchase
- Product model
- Serial number, if applicable
- Reason for return
- Photos of the product
- Photos of the packaging
- Condition of the product
- Whether the product was opened, touched, installed, connected, powered, operated, modified, or used
- Inspection findings
- Return freight records
- Refund approval or denial records
Device and Website Information
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages viewed
- Time spent on pages
- Shopping cart activity
- Checkout activity
- Cookies and similar tracking data
- Approximate location based on IP address
- Other usage information related to your interaction with the website
Support, Service, and Warranty Information
Because we sell technical industrial equipment, we may collect additional information related to installation, operation, maintenance, troubleshooting, service, and warranty evaluation, including:
- Product model
- Serial number
- Runtime hours
- Error codes
- Electrical connection information
- Electrical supply information
- Installation photos or videos
- Compressor room photos
- Air dryer installation photos
- Tank, pressure, piping, ventilation, or wiring photos
- Maintenance records
- Oil and filter replacement history
- Service reports
- Technician notes
- Distributor evaluations
- Operating environment information
- Customer descriptions of issues
- Misuse, improper installation, modification, or damage observations
- Safety-related incident reports
2. Sources of Personal Information
We may collect personal information from:
- You directly
- Your company
- Your employees or representatives
- Your distributor, installer, technician, or service provider
- Shopify
- Payment processors
- Shipping and freight providers
- Warranty or service partners
- Return freight providers
- Inspection or repair providers
- Website analytics tools
- Advertising and marketing providers
- Fraud prevention providers
- Manufacturers or suppliers
- Public or business records, where permitted by law
3. How We Use Personal Information
To Provide and Improve Our Store
- Operate our website
- Process orders
- Provide checkout services
- Create and manage customer accounts
- Prepare quotes
- Send invoices
- Confirm orders
- Arrange shipping
- Provide delivery updates
- Remember customer preferences
- Improve our website
- Improve product listings
- Improve customer experience
- Recommend relevant products, parts, accessories, or maintenance items
To Process Orders and Transactions
- Verify order details
- Process payments
- Review purchase orders
- Confirm billing and shipping details
- Coordinate freight delivery
- Communicate about order status
- Prevent fraudulent orders
- Handle chargebacks or payment disputes
- Maintain accounting and tax records
To Process Returns, Refunds, and Cancellations
- Review return eligibility
- Verify the 30-day return window from the date of purchase
- Confirm whether the product is untouched and in original packaging
- Confirm whether the product was used, installed, connected, powered, operated, or modified
- Inspect product condition
- Review return freight damage
- Calculate approved refund amounts
- Apply non-refundable charges where applicable
- Process approved refunds
- Document denied or reduced refund decisions
Return and refund decisions are governed by our separate Return and Refund Policy. Submitting a return request does not guarantee approval.
To Provide Customer Support
- Respond to questions
- Provide technical support
- Review installation questions
- Help identify correct parts
- Provide maintenance guidance
- Troubleshoot equipment issues
- Communicate with distributors, installers, or service technicians when needed
To Evaluate Warranty and Service Claims
- Evaluate warranty claims
- Verify product identity
- Review installation conditions
- Review maintenance history
- Determine whether a failure is covered
- Determine whether misuse, improper installation, lack of maintenance, unauthorized modification, incorrect electrical connection, contamination, overheating, poor ventilation, or other excluded conditions contributed to the issue
- Coordinate repairs, replacement parts, or technical evaluations
- Protect our business from false, incomplete, exaggerated, or unsupported claims
Warranty evaluations may be performed by us, an authorized distributor, a qualified technician, the manufacturer, or another professional service provider.
Submitting a warranty claim does not guarantee approval. Warranty coverage is controlled by our separate Warranty Policy and Terms of Sale.
To Protect Safety, Legal Rights, and Business Interests
- Investigate safety concerns
- Review product incidents
- Maintain product traceability
- Document service history
- Preserve evidence related to disputes
- Enforce our policies
- Enforce our Terms of Service
- Defend against legal claims
- Respond to subpoenas, court orders, regulators, government agencies, insurance companies, or law enforcement
- Prevent fraud, abuse, or unauthorized transactions
- Protect our customers, distributors, employees, website, products, and business
To Communicate With You
- Order confirmations
- Shipping updates
- Delivery notices
- Invoice notices
- Quote communications
- Return and refund communications
- Cancellation communications
- Service updates
- Warranty claim communications
- Technical support messages
- Safety notices
- Product updates
- Maintenance reminders
- Marketing emails, where permitted
You may unsubscribe from promotional emails. We may still send non-promotional emails related to orders, accounts, returns, refunds, cancellations, service, safety, warranty claims, or legal matters.
4. Cookies and Tracking
Our website may use cookies, pixels, analytics tools, advertising technologies, and similar tracking tools.
- Keep items in your cart
- Operate checkout
- Remember preferences
- Improve website performance
- Analyze visitor behavior
- Prevent fraud
- Support advertising
- Measure marketing performance
- Personalize product recommendations
You may control cookies through your browser settings. Blocking cookies may affect website functionality. Depending on your location, you may have the right to opt out of targeted advertising or certain data sharing.
5. How We Disclose Personal Information
We may disclose personal information for legitimate business, operational, legal, safety, service, return, refund, warranty, or compliance purposes.
Shopify
Our store is hosted by Shopify. Information you provide through the website may be transmitted to and processed by Shopify and Shopify-related service providers to operate the website, checkout, account, payment, analytics, and ecommerce services.
Shopify may also process information according to its own privacy policies and consumer privacy tools.
Service Providers
- Ecommerce platform providers
- Payment processors
- Website hosting providers
- IT providers
- Email providers
- Analytics providers
- Marketing providers
- Fraud prevention providers
- Accounting providers
- Customer support providers
Shipping, Freight, and Return Providers
- Parcel carriers
- Freight companies
- Delivery companies
- Return freight providers
- Warehouses
- Customs brokers
- Logistics providers
This may include names, business names, addresses, phone numbers, emails, order details, return details, delivery instructions, and freight documentation.
Distributors, Installers, Technicians, and Service Providers
- Deliver products
- Install products
- Inspect equipment
- Troubleshoot problems
- Evaluate warranty claims
- Evaluate return condition
- Perform repairs
- Provide replacement parts
- Determine whether a product was unused, used, installed, damaged, misused, improperly installed, improperly maintained, modified, or operated outside specifications
Manufacturers and Suppliers
- Verify product details
- Process warranty reviews
- Support return or inspection reviews
- Obtain technical support
- Review product performance
- Investigate potential defects
- Improve product documentation
- Support safety or compliance reviews
Legal, Insurance, and Compliance Parties
- Attorneys
- Insurance providers
- Courts
- Regulators
- Government agencies
- Law enforcement
- Collection agencies
- Fraud prevention services
- Safety investigators
We may do this when necessary to comply with law, enforce our agreements, protect our rights, recover unpaid amounts, defend claims, investigate misuse, or protect safety.
Business Transfers
If we merge, sell, transfer, finance, restructure, or assign all or part of our business, customer information may be disclosed or transferred as part of that transaction.
6. Equipment Financing Applications (PEAC Solutions)
We offer optional equipment financing through PEAC Solutions (Marlin Leasing Corporation, d/b/a PEAC Solutions), an independent financing provider. If you choose to apply for financing on our website, this section explains what information is collected, how it is handled, and who processes it.
Information Collected in a Financing Application
- Legal business name
- Doing-business-as (DBA) name
- Federal tax identification number (EIN)
- Business type and business start date
- Annual revenue range
- Business contact name, email, and phone
- Billing, shipping, and equipment installation addresses
- Equipment and order details, including products and total cost
- Personal guarantor name, home address, email, and phone
- Personal guarantor Social Security number
- Requested financing details and selected terms
Credit Evaluation and Authorization
By submitting a financing application, you authorize PEAC Solutions to obtain and review credit information about the business and any personal guarantor for the purpose of evaluating the application. All credit decisions, financing terms, offers, approvals, and declines are made solely by PEAC Solutions. AERO Pressure Systems does not make credit decisions and does not receive your credit report.
What We Receive and Retain
In connection with a financing application, we receive and retain only non-sensitive records needed to process and support your order, including:
- Application reference numbers
- Application status (for example: pending, approved, declined)
- Selected financing term and payment summary
- Contract reference numbers
- Related order, shipping, and support records
Communications from PEAC Solutions
After you submit an application, PEAC Solutions may contact you directly by email or phone regarding your application, financing agreement, signatures, banking details for payment setup, and funding. Information you provide directly to PEAC Solutions is governed by PEAC's own privacy policy, available on the PEAC Solutions website.
Fraud and Abuse Prevention
The financing application form is protected by automated bot-detection technology provided by Cloudflare (Turnstile), which may process your IP address, browser characteristics, and interaction signals to distinguish human applicants from automated abuse.
6. Product, Installation, Return, Compliance, and Warranty Records
Because our products are industrial and technical products, we may retain product-related records for longer than ordinary ecommerce records.
- Serial numbers
- Product models
- Tank information
- ASME-related product documentation
- Electrical information
- Installation records
- Service records
- Return and refund records
- Photos and videos
- Warranty claim files
- Maintenance records
- Distributor evaluations
- Technician reports
- Safety reports
- Customer communications
We retain these records to support product traceability, service support, return and refund evaluation, warranty evaluation, safety review, legal defense, insurance review, accounting, regulatory compliance, and dispute resolution.
Product certifications, ratings, approvals, installation requirements, electrical requirements, limitations, warranty exclusions, return conditions, refund amounts, and compliance representations are governed by our product documentation, Terms of Sale, Terms of Service, Return and Refund Policy, Warranty Policy, and other written policies.
7. Data Retention
We keep personal information for as long as reasonably necessary to:
- Provide our services
- Process orders
- Maintain customer accounts
- Provide support
- Administer returns and refunds
- Administer warranties
- Maintain product traceability
- Comply with accounting and tax obligations
- Resolve disputes
- Enforce agreements
- Defend legal claims
- Prevent fraud
- Investigate safety or service issues
We may retain warranty, service, installation, return, refund, technical, and safety-related records for an extended period because our products are industrial equipment and may require long-term traceability.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information.
However, no website, system, transmission, payment process, or storage method is completely secure. We cannot guarantee perfect security.
You are responsible for keeping your account credentials confidential and for notifying us immediately if you believe your account has been accessed without authorization.
Do not send sensitive or confidential information through unsecured channels.
9. Your Responsibilities
You are responsible for providing accurate and complete information when placing orders, requesting quotes, submitting warranty claims, requesting returns or refunds, requesting support, or communicating with us.
- Contact information
- Billing information
- Shipping information
- Product model information
- Serial numbers
- Purchase date
- Return condition information
- Installation details
- Maintenance records
- Service history
- Photos, videos, and claim descriptions
False, incomplete, inaccurate, or misleading information may delay service, affect warranty evaluation, affect return or refund eligibility, or result in denial of claims under our separate policies.
10. Your Privacy Rights and Choices
Depending on where you live, you may have some or all of the following rights:
- Right to access personal information
- Right to know what personal information we collect
- Right to correct inaccurate information
- Right to request deletion of personal information
- Right to receive a copy of your information
- Right to opt out of targeted advertising or sale/sharing, where applicable
- Right to appeal certain privacy decisions, where applicable
- Right not to be discriminated against for exercising privacy rights
These rights are not absolute. We may deny or limit requests where permitted by law, including where information is needed to:
- Complete a transaction
- Provide service
- Process returns or refunds
- Maintain warranty records
- Investigate safety issues
- Prevent fraud
- Comply with tax, accounting, legal, or regulatory obligations
- Resolve disputes
- Enforce agreements
- Defend legal claims
- Maintain product traceability
To make a privacy request, contact support@aeropressuresystems.com. We may need to verify your identity before processing your request.
11. Sale or Sharing of Personal Information
We do not sell personal information in the traditional sense.
However, certain privacy laws may define some advertising, analytics, or tracking activities as “selling” or “sharing” personal information. Depending on your location, you may have the right to opt out of such activity.
Our website may recognize certain browser-based privacy signals, such as Global Privacy Control, where required by applicable law and supported by our ecommerce platform.
12. Children’s Privacy
Our website and products are intended for business, commercial, industrial, and adult customers.
We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us personal information, contact us at support@aeropressuresystems.com.
13. International Transfers
We are based in the United States. If you access our website from outside the United States, your information may be transferred to, processed in, and stored in the United States or other countries where Shopify, our service providers, or our business partners operate.
Privacy laws in those locations may differ from those in your jurisdiction.
14. Third-Party Websites
Our website may contain links to third-party websites, including payment providers, manufacturers, distributors, shipping providers, financing providers, social media platforms, or other external websites.
We are not responsible for the privacy, security, content, accuracy, or practices of third-party websites.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time for operational, legal, regulatory, technical, or business reasons.
When we update it, we will revise the “Last updated” date. Continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.
16. Contact
For privacy questions or privacy requests, contact AERO Pressure Systems.