Refund policy
Return & Refund Policy
This Return & Refund Policy applies to purchases made through our website, by quote, by purchase order, by invoice, or through direct communication with AERO Pressure Systems.
1. 30-Day Return Window
Eligible products may be returned within 30 calendar days from the date of purchase, subject to the conditions below.
Return requests submitted after 30 calendar days from the date of purchase will not be accepted. A return is not approved until AERO Pressure Systems provides written return authorization.
2. Return Authorization Required
Before returning any product, the customer must contact us at support@aeropressuresystems.com.
The customer must provide:
- Order number
- Product model
- Serial number, if applicable
- Date of purchase
- Reason for return
- Photos of the product
- Photos of the packaging
- Confirmation whether the product is unopened, unused, installed, connected, powered, operated, or modified
Products returned without written authorization may be refused, returned to the customer, or held at the customer’s expense.
3. Customer Pays Return Shipping
The customer is responsible for all return shipping costs unless AERO Pressure Systems agrees otherwise in writing.
- Return freight
- Return labels
- Freight pickup
- Packaging
- Palletizing
- Crating
- Insurance
- Liftgate fees
- Residential or limited-access fees
- Storage fees
- Re-delivery fees
- Any other carrier charges
For large compressors, air dryers, tanks, and palletized equipment, the customer is responsible for arranging and paying for proper freight return unless AERO Pressure Systems agrees otherwise in writing.
4. 100% Refund for Untouched Products in Original Packaging
Products may qualify for a 100% refund of the product purchase price if all of the following conditions are met:
- Return is requested within 30 calendar days from the date of purchase
- Return is approved in writing by AERO Pressure Systems before shipment
- Product is unused
- Product is untouched and not installed
- Product has not been wired or connected to power
- Product has not been connected to air piping
- Product has not been filled with oil, if applicable
- Product has not been operated
- Product is complete
- Product is undamaged
- Product is clean
- Product is unmodified
- Product is in its original packaging
- All manuals, accessories, fittings, panels, filters, parts, and packaging materials are included
- Inspection confirms the product is suitable for resale as new
The 100% refund applies to the product purchase price only. Original shipping, freight, taxes, installation, service, payment processing fees, and other non-refundable charges are not included unless required by law.
5. 35% Refund for Approved Used Returns
Products that have been used, installed, connected, handled, opened, operated, or removed from original packaging may qualify for a 35% refund of the product purchase price if the return is requested within 30 calendar days from the date of purchase and approved in writing by AERO Pressure Systems.
Used returns are accepted only at AERO Pressure Systems’ discretion and only after inspection confirms that the product is complete, safe, undamaged beyond normal handling, and suitable for resale, service, or refurbishment.
Additional deductions may apply if the product is damaged, missing parts, dirty, modified, improperly packaged, affected by improper installation, or damaged during return freight.
6. Product Must Be Inspected Before Refund
No refund will be issued until the returned product is received and inspected by AERO Pressure Systems, an authorized distributor, a professional technician, the manufacturer, or another qualified service provider selected by us.
The product will be inspected for:
- Working condition
- Use or operation history
- Installation marks
- Electrical connection marks
- Air piping connection marks
- Oil or fluid use
- Damage
- Missing parts
- Cleanliness
- Modifications
- Original packaging condition
- Return freight damage
- Resale condition
7. Condition Requirements
Refund eligibility depends on the product condition when received and inspected. The following may reduce or void refund eligibility:
- Product was installed
- Product was wired
- Product was connected to power
- Product was connected to air piping
- Product was filled with oil, if applicable
- Product was operated
- Product was damaged
- Product was modified
- Product was scratched, dented, or cosmetically damaged
- Product was exposed to water, dust, chemicals, or poor storage conditions
- Product has missing parts, manuals, accessories, panels, filters, fittings, or packaging
- Product was returned without proper packaging
- Product was damaged during return freight
- Product has signs of misuse or improper handling
8. Non-Refundable Charges
The following are non-refundable unless required by law or agreed in writing by AERO Pressure Systems:
- Original shipping charges
- Original freight charges
- Return shipping charges
- Freight accessorial charges
- Liftgate charges
- Residential delivery charges
- Limited-access delivery charges
- Expedited shipping
- Installation charges
- Service charges
- Diagnostic charges
- Labor charges
- Payment processing fees
- Customs, duties, or import-related fees
- Special handling fees
9. Products Not Eligible for Return
The following products are not eligible for return unless AERO Pressure Systems approves otherwise in writing:
- Special-order products
- Custom products
- Modified products
- Damaged products
- Products missing parts
- Products returned after the 30-day return window
- Clearance or final-sale items
- Opened maintenance fluids or oil
- Consumables
- Electrical components
- Control boards
- Sensors
- Replacement parts that have been installed
- Products with signs of misuse, abuse, or unsafe operation
Used compressors, air dryers, tanks, or equipment may be considered for a 35% refund only if the return is requested within 30 calendar days from the date of purchase and approved in writing by AERO Pressure Systems.
10. Return Freight Damage
The customer is responsible for packaging returned products properly. If a returned product is damaged during return shipping, AERO Pressure Systems may:
- Reject the return
- Reduce the refund
- Charge repair costs
- Charge replacement part costs
- Require the customer to file a carrier claim
- Return the product to the customer at the customer’s expense
AERO Pressure Systems is not responsible for damage caused by poor return packaging or carrier handling during return shipment.
11. Refund Timing
If the return is approved after inspection, the refund will be issued to the original payment method unless otherwise required by law or agreed in writing.
Refund timing may depend on:
- Product inspection
- Freight damage review
- Missing parts review
- Payment processor timing
- Bank processing time
Refunds are not issued before the product is received, inspected, and approved.
12. Warranty Claims Are Separate
Defective product claims are handled under our Warranty Policy, not automatically as returns.
A warranty claim does not automatically qualify the customer for a refund. Warranty claims are subject to diagnosis, documentation, inspection, and approval.
13. Order Cancellations
Order cancellation requests must be submitted in writing to support@aeropressuresystems.com.
Orders may not be cancellable once processed, packed, shipped, allocated, specially ordered, or released to the warehouse, supplier, manufacturer, or carrier.
Approved cancellations may be subject to payment processing fees, supplier fees, administrative fees, freight fees, or other costs already incurred.
14. Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute, customers must contact us at support@aeropressuresystems.com.
Unauthorized, false, or abusive chargebacks may be disputed using order records, delivery records, customer communications, product documentation, service records, inspection records, warranty records, and this Return & Refund Policy.
15. Contact
For return or refund questions, contact AERO Pressure Systems.